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Sexier than George Clooney and Barry White

17 April, 2011 by James Lawther Leave a Comment

A new phone I am in the market for a new phone for my home. I found a lovely one.  The Bang and Olufsen Beocom 2 When I use it I will look more sophisticated than George Clooney and sound mellower than Barry White.  Women will fall at my feet.  It is a must have […]

Filed Under: Blog, Process Improvement Tagged With: capability, cost saving, quality control, revenue generation, video, waste

Let the Train Take the Strain

5 April, 2011 by James Lawther 2 Comments

This morning on the train from Nottingham into London the “train manager” made an announcement: “Due to health and safety reasons we are only allowed to take 2 bicycles on this train, will passengers who want to bring a bicycle on the train please reserve a place holder, as in future they will be refused […]

Filed Under: Blog, Operations Analysis Tagged With: beliefs, bureaucracy, customer focus, East Midlands Trains, poor service, revenue generation, service design, silo management

Fresh as the Moment when the Pod went Pop

22 November, 2010 by James Lawther Leave a Comment

All companies obsess about something, their USP, their IP, the thing that they can do that nobody else can. I used to work for Birdseye, the frozen pea people. They used to obsess about getting the peas out of the field and frozen within 2 1/2 hours. They had a panel of pea tasters who […]

Filed Under: Blog, Process Improvement Tagged With: assumptions, continuous improvement, innovation, marketing, revenue generation, video

Tickets Please

13 November, 2010 by James Lawther Leave a Comment

I use the train a lot, and I buy a lot of tickets.  The guys on East Midlands Mainline are very determined that I pay for all this travel. 1.  They have ticket checking barriers at all entrances to the platforms to make sure I have a ticket. 2.  They have train “managers” on the […]

Filed Under: Blog, Process Improvement Tagged With: bureaucracy, complexity, East Midlands Trains, poor service, revenue generation, service design

It Will Never Catch On

12 July, 2010 by James Lawther Leave a Comment

The video below shows the electric sports car the Tesla It has a top speed of 125mph and does 0 to 60 in 3.9 secondsEach charge will propel it up to 200 miles and costs £3.50Unfortunately each car costs £92,000 but no doubt that will fall once they have made more than 10 of them. […]

Filed Under: Blog, Process Improvement Tagged With: capability, infrastructure, innovation, revenue generation, video

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