The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Don’t Need No Doctor

15 March, 2010 by James Lawther Leave a Comment

There was an interesting article on Radio 4 this morning.  It stated that NHS spends £2bn a year on patients who visit their GP when they don’t need to.  1 in 5 GP visits fall into this category.  The most common reasons are colds, back pain, headaches and indigestion.  All of which could be treated […]

Filed Under: Blog, Process Improvement Tagged With: cost saving, error proofing, medicine, mitigating demand, reinforcing behaviour, video

Soviet Style Savings

14 March, 2010 by James Lawther Leave a Comment

vladimir kabaidze

We make life complicated We add new products, new services, extra checks and balances.  It is easy to do. Somebody wants it. But we rarely take things away, remove services, cut stock keeping units, rationalise organisation structures.  That is hard to do.  Nobody wants it. Unfortunately all that complexity is, well, complicated; and consequently expensive.  […]

Filed Under: Blog, Process Improvement Tagged With: bureaucracy, complexity, cost saving, error proofing, reinforcing behaviour

Crystal Clear Cole

11 March, 2010 by James Lawther Leave a Comment

Cheryl Cole is a master of communication.  She is alleged to have ended her marriage to football player Ashley Cole by text. The text message read “Move out.  It’s over.” I recently found an article about e-mail etiquette. Its top 4 tips were: 1.  Be concise and to the point. 2.  Answer all questions and […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, communication, e-mail, reinforcing behaviour, video

Would You Work For Toyota?

10 February, 2010 by James Lawther Leave a Comment

Toyota has recalled several million vehicles over the past month and halted production and sales of 8 models.  The media is in a frenzy, lambasting the company that was widely regarded as a quality leader, we love to see giants fall. I wonder how it feels to work for Toyota at the moment.  Are employees […]

Filed Under: Blog, Employee Engagement Tagged With: purpose, reinforcing behaviour, Toyota, video

  • « Previous Page
  • 1
  • …
  • 7
  • 8
  • 9

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Why Were You Late for Work?

  • Did Process Improvement Destroy Starbucks?

  • Is it Five O’Clock Yet?

  • Facebook: It is so Rewarding

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in