The Problem:How do you make sure that all your agents follow a standard process? A Commonly Held Solution:Map all your processes and hold them in a “repository” where everyone can see them. Some Questions: How do you document everything in the first place? Who should you involve? Where do you draw the line? How do […]
Virtual Control
Eric Whitacre has produced an amazing virtual choir. You can hear their recording of “Lux Aurumque” on the YouTube video below. Eric has never met or practiced with his choir, it contains more than 185 singers from 12 countries. He simply asked them all to download his sheet music and a video of him conducting, […]
Can I Spit Yet?
I bought an electric toothbrush. It is great, it brushes your teeth perfectly, but best of all, after 2 minutes it stops, so you know you have done just enough. When my daughter uses it she doesn’t keep asking me if she can spit yet. This sounds like a small thing, but if everything was […]
Stupid Rules
The Prescription My one year old daughter has a bad case of eczema. I took her to the Doctor who wrote out a prescription for a steroid cream. He muttered that the PCT (Primary Care Trust) would not be happy with him. This cream only contains 0.5% active ingredient and is £12 a tubeThe one the […]
The Exception
All databases have exceptions and exception reports that need to be manually fixed. It is a law of nature. And exception reports get very messy. What is the priority? How do you know you worked everything? Will the report you didn’t work blow up in your face? Did you look for all the accounts that […]