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How to Think Like an Auditor

16 July, 2012 by James Lawther 2 Comments

Auditor

On Friday I was audited If you live in a corporate world you will be familiar with the sensation.  I’d like to say I felt warm all over, but I would be lying (lying through my teeth). I was put through a “process audit” by an auditor in his mid 20’s, 6 foot 2 inches, […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: auditors, business process management, customer requirements, measurement, process control, process mapping, risk assessment, roles and responsibilities

Dangerous Steps and Statistical Process Control

19 November, 2011 by James Lawther 4 Comments

six sigma normal distribution curve

I wrote about process noise and variation, about the way random noise in a system can make it look as if results have changed, when the truth is that the system hasn’t altered at all. This is all very clever, it is interesting to know that the system hasn’t changed but it doesn’t answer the […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: process control, process noise, six sigma, statistical process control

Process Noise and Coffee Sticks

8 October, 2011 by James Lawther 6 Comments

I would like you to do something for me, next time you are in Starbucks go and steal twenty of those sticks that they have for stirring coffee.  Go on I dare you, be a little dangerous. Next I want you to snap them all in half using your two bare hands. Finally I want […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: key performance indicators, process control, process noise, six sigma, statistical process control

Does the Janitor Own your Processes?

2 September, 2011 by Gary Comerford 2 Comments

Process Owner

Who owns your processes? It’s a simple question but a complex answer.  (Unless, of course, you’re a one-person business where you do everything, in which case I’m fairly sure you are the process owner) In the real world where companies are larger than a  single individual – and multinationals can have hundreds of thousands of […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: accountability, business process management, process control

Business Process Management: It Will Never Work

27 August, 2011 by James Lawther 4 Comments

Process Management Geek

I am a process guy I make no excuses.  Not everybody sees the world the way I do, we all have different perspectives, some people think process management is a waste of time.  Although I hate to admit it, sometimes, other people’s perspectives are valid. So, with the aim of fairness I have jotted down the […]

Filed Under: Blog, Process Improvement Tagged With: business process management, process control, training

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