We are getting grief at work, we aren’t dispatching van drivers quickly enough. (The first bit of that statement is true, we are always getting grief at work, the second bit is made up to protect the innocent, but you will get the point). My boss is jumping up and down about our dispatch rate […]
Are Your Neighbours Spying On You?
W Edwards Deming is often quoted as saying: “In god we trust, all others must bring data”. His point was that if you want to improve an operation; hunches, beliefs and superstitions just won’t cut it. You need to have the data that shows what is really going on. No data, no improvement. Unfortunately the […]
Do You Suffer From Too Much Information?
I have a new car to drive It is fantastic, it is the best type of car in the world, it is my wife’s company car Everybody should have one of these, I don’t need to buy petrol, check the oil, top it up with water. I don’t even have to buy insurance. (Which is […]
The Right Way to Present Information
I have a pet hate, in fact it is more than that, it is guaranteed to wind me up, start me stuttering, twitching and dribbling from the corner of my mouth. My pet hate is people dressing up piles of numbers as “analytics” and leaving me blinking at a slide, blankly wondering “what exactly is your point?” There is […]
Obvious With Hindsight
A rather unhelpful phrase It implies that you are pointing out the obvious But sometimes the obvious is really worth pointing out Sometimes the obvious is only obvious once it has been pointed out Here is an example for you… The graph shows the number of Google searches for the term “bread” A dip in […]