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Snakes, Rats and Your H.R. Policies

26 March, 2014 by James Lawther 3 Comments

Unintended Consequences

Have you heard of the Cobra Effect? In Victorian times, at the height of the British Empire, the governors of Colonial India were very worried about the number of cobras in Delhi — no self-respecting bureaucrat has a liking of venomous snakes. The governors came up with a plan.  They offered a reward for every […]

Filed Under: Blog, Employee Engagement Tagged With: bad process, cheating, cobra effect, employee performance measures, human nature, incentives, nothing new under the sun, performance management, reinforcing behaviour, systems thinking

Are You a Fairy Princess?

2 February, 2014 by James Lawther 9 Comments

Fairy Princess

Remember my daughter? She is five, all blonde curly hair, giggles and she thinks she is a fairy princess. This weekend she went to a birthday party.  A five-year-old girl’s birthday party. It was a fancy dress party with a fairy princess theme — this is called knowing your audience. The local church hall was […]

Filed Under: Blog, Employee Engagement Tagged With: incentives, management style, motivation, performance management

Bonus Time

30 January, 2014 by James Lawther 11 Comments

It is the best part of the year. You have been performance managed and appraised.  Your year-end rating has been cross calibrated / validated / ranked and stacked.  You have emerged from the annual death match unscathed. Your rating has been moderated to allow for business results.  Senior managers have assessed “the curve” to check it […]

Filed Under: Blog, Employee Engagement Tagged With: incentives, motivation, performance management, video

The Big Problem With Systems Thinking

21 November, 2013 by James Lawther 22 Comments

The problem with Systems Thinking

There is lots of talk about systems thinking.  The talk sounds a little like this: Organisations are a system of connected parts It is the connections in the system that dictate performance If we improve the system we can improve performance It is a fascinating conversation — no really it is. But there is a […]

Filed Under: Blog, Process Improvement Tagged With: back to the floor, performance management, systems thinking, targets

The Management Spork

20 October, 2013 by James Lawther 10 Comments

spork

I grew up in the 80’s. One of the breakthroughs of the decade was the Spork. It was half spoon, half fork and if you bought the deluxe version, it had a serrated edge making it half knife as well (don’t think about that too hard). The Spork was billed as the end to all […]

Filed Under: Blog, Employee Engagement Tagged With: bad process, employee performance measures, form follows function, mixed messages, performance management, sacred cows

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