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El Torro

25 October, 2011 by James Lawther 3 Comments

3 Customer Service

The Holiday I was on holiday in Spain, watching the sun rise into a cloudless sky. I had bought my lap top and my 3 pay as you go mobile dongle with me.  I even had the sense to put £20 credit on it before I left home. I got up early to do some […]

Filed Under: Blog, Employee Engagement Tagged With: communication, motivation, poor service, trust

Better Never Rests

15 October, 2011 by James Lawther Leave a Comment

If you spent all your time looking back at what you had achieved, it would be easy to become complacent, to sit back, to rest on your laurels. If you spent all your time looking ahead at what you have to achieve, it would be easy to become disheartened, to lose confidence, to give up. Performance […]

Filed Under: Blog, Wild Cards Tagged With: motivation, performance management

Employee Recognition Awards: Bragging Rights and Bling

20 August, 2011 by James Lawther 4 Comments

Recognise your staff If you read blogs and books about staff engagement, sooner or later they will tell you that: The most motivational thing you can do for your employees is thank them Money isn’t a motivator Recognition should be timely Recognition should be targeted All good advice but boring. How about adding: Recognition should […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: Asda, bling, Domino's Pizza, employee recognition, McDonald's, motivation, reinforcing behaviour

Clean Cold Running Water

30 July, 2011 by James Lawther Leave a Comment

Employee needs and running water

Depending on who you listen to we want a number of things.  Maslow will tell you they can be categorised, starting with physiological needs and ending with self actualisation. I’m lucky, by most peoples standards I am a way up that particular triangle, but it is easy to forget what you have and assume everybody […]

Filed Under: Blog, Employee Engagement Tagged With: empowerment, motivation, purpose, teamwork, training, trust

Poo in the Pool

20 July, 2011 by James Lawther 3 Comments

Imagine the scene, you won Euro Millions, you are a multi multi millionaire. To celebrate you bought a house high above Los Angeles in the Hollywood Hills.  It has fabulous views out over the city and a beautiful aqua marine pool.  You have been there a month and are holding a house warming party, all […]

Filed Under: Blog, Employee Engagement Tagged With: communication, motivation, teamwork, video

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