The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

The Management Spork

20 October, 2013 by James Lawther 10 Comments

spork

I grew up in the 80’s. One of the breakthroughs of the decade was the Spork. It was half spoon, half fork and if you bought the deluxe version, it had a serrated edge making it half knife as well (don’t think about that too hard). The Spork was billed as the end to all […]

Filed Under: Blog, Employee Engagement Tagged With: bad process, employee performance measures, form follows function, mixed messages, performance management, sacred cows

Why do Mission Statements Matter?

22 May, 2012 by James Lawther 7 Comments

Word Smithing

Yesterday I was writing mission statements.  It wasn’t easy.  We ended up with something that was designed by a committee, stuffed full of adverbs and instantly forgettable.  Very frustrating A good mission statement makes a difference, it tells people what you stand for, what your purpose is.  It is something to engage with.  Read these, […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: mission statement, mixed messages, purpose

Congruence

12 July, 2010 by James Lawther Leave a Comment

Have you ever walked in to a hotel room to find all the lights switched on, with the legend “Welcome to our hotel Mr Smith” writ large all over the gently humming TV. The intention is to give you a warm welcome, never mind all the wasted power. Yet the same hotel will ask you […]

Filed Under: Blog, Process Improvement Tagged With: clarity, mixed messages, purpose

  • « Previous Page
  • 1
  • 2

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in