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Employee Engagement: One Statistic You Really Should Know

13 July, 2012 by James Lawther 4 Comments

Very Bored

There are lots of statistics about employee engagement and how important it is.  The problem is most of them are, not to put too fine a point on it, dull. Let me give you an example: Some very dull statistics Gallup do lots of research into employee engagement, this is what they came up with […]

Filed Under: Blog, Employee Engagement Tagged With: measurement, medicine, statistics

Process Design and Human Nature

30 June, 2012 by James Lawther 5 Comments

Mothers were dying In 1840’s Vienna they were dying of “childbed fever”.  In one hospital the death rate was alarming, roughly 1 in 10 mothers perished after childbirth, some months this statistic climbed to a horrific  30%. A young doctor, Ignaz Semmelweis, working in the maternity hospital noticed that in a neighbouring hospital death rates were a far […]

Filed Under: Blog, Employee Engagement Tagged With: accident prevention, error proofing, human nature, medicine, reinforcing behaviour, service design

A Stitch in Time…

24 June, 2011 by James Lawther 1 Comment

The BBC ran an interesting story the other day about hip fractures. Apparently 78,000 people suffer from a hip fracture every year in the UK; 10% of these people will be dead within 30 days, 30% will be dead within a year, and half are left with permanent disability. Shocking statistics. NICE, the National Institute […]

Filed Under: Blog, Process Improvement Tagged With: capacity, cost saving, customer focus, medicine, root cause analysis

Stupid Rules

12 June, 2010 by James Lawther Leave a Comment

The Prescription My one year old daughter has a bad case of eczema. I took her to the Doctor who wrote out a prescription for a steroid cream. He muttered that the PCT (Primary Care Trust) would not be happy with him. This cream only contains 0.5% active ingredient and is £12 a tubeThe one the […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, best practice, compliance, medicine, process control

Don’t Need No Doctor

15 March, 2010 by James Lawther Leave a Comment

There was an interesting article on Radio 4 this morning.  It stated that NHS spends £2bn a year on patients who visit their GP when they don’t need to.  1 in 5 GP visits fall into this category.  The most common reasons are colds, back pain, headaches and indigestion.  All of which could be treated […]

Filed Under: Blog, Process Improvement Tagged With: cost saving, error proofing, medicine, mitigating demand, reinforcing behaviour, video

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