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How to Think Like an Auditor

16 July, 2012 by James Lawther 2 Comments

Auditor

On Friday I was audited If you live in a corporate world you will be familiar with the sensation.  I’d like to say I felt warm all over, but I would be lying (lying through my teeth). I was put through a “process audit” by an auditor in his mid 20’s, 6 foot 2 inches, […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: auditors, business process management, customer requirements, measurement, process control, process mapping, risk assessment, roles and responsibilities

Employee Engagement: One Statistic You Really Should Know

13 July, 2012 by James Lawther 4 Comments

Very Bored

There are lots of statistics about employee engagement and how important it is.  The problem is most of them are, not to put too fine a point on it, dull. Let me give you an example: Some very dull statistics Gallup do lots of research into employee engagement, this is what they came up with […]

Filed Under: Blog, Employee Engagement Tagged With: measurement, medicine, statistics

10 Things You Really Should Know if You Run an Operation

6 June, 2012 by James Lawther 2 Comments

The Pamphlet

I am now a published author That is not strictly accurate, but why let the truth get in the way of a good story? Let me try again I have written an e-book; well it is more of an e-pamphlet It is available at all good book stores; well OK it is self published and is only […]

Filed Under: Blog, Tools & Techniques, Wild Cards Tagged With: clarity, communication, continuous improvement, cost saving, customer focus, error proofing, fessing up, measurement, purpose, waste

Continental Management Reviews

24 September, 2011 by James Lawther 2 Comments

I hate driving on the continent. It’s hard work.  It isn’t just the fact that foreigners will insist on driving on the wrong side of the road (though that doesn’t help), the real problem is that I am constantly bombarded with information that I don’t quite understand: road signs, billboards, lane markings, traffic lights… and […]

Filed Under: Blog, Operations Analysis Tagged With: best practice, effective meetings, error proofing, measurement, road sign, video

The Seven Deadly KPI Sins

14 September, 2011 by Bernie Smith Leave a Comment

KPI Sins

Ignorance ~ Not knowing why you are measuring something Greed ~ Too many measures Stupidity ~ Having measures and targets that drive destructive behaviours Inexperience ~ Not understanding “noise” in data and running off to fix things that aren’t really broken. Vanity ~ Dressing up and displaying data in an incomprehensible way Wastefulness ~ Burying the message in unnecessary […]

Filed Under: Blog, Operations Analysis Tagged With: communication, key performance indicators, measurement

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