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Step 4(b)

25 September, 2013 by James Lawther 5 Comments

Number 10

The UK government worries about unemployment Unemployment is generally agreed to be a good thing for governments to worry about. There is an argument that employed people are happier There is an argument that employed people will vote for you There is an argument that employed people pay more taxes Either which way, if you are […]

Filed Under: Blog, Operations Analysis Tagged With: cheating, government, measurement

The Management Secrets Every Primary School Teacher Knows

17 June, 2013 by Bernie Smith 2 Comments

Sticker Chart

This is a guest post. Like most parents of young children I am locked in long-term trench warfare, trying to “encourage” them to go along with all the dull things that me and their mother want them to do. Following the advice of the TV experts, I decided to try using a sticker chart to reward […]

Filed Under: Blog, Operations Analysis Tagged With: incentives, measurement, monitoring

The Two Reasons why Your M.I. is Always Wrong

8 June, 2013 by James Lawther 7 Comments

Counting steps

My 4-year-old daughter is learning to count.  She is obsessed by it.  She counts everything: 1.. 2.. 3.. 4.. 5.. 6.. Everywhere we go. Most of all though she counts steps.  Particularly in castles and cathedrals (which is fun) and car parks (which when you are laden with bags full of shopping… that you just […]

Filed Under: Blog, Operations Analysis Tagged With: data integrity, defects, key performance indicators, measurement

Seven Ways to Make a Difference

1 June, 2013 by James Lawther 8 Comments

seven

And some links to help: Define your purpose.  What are you here to do? Measure your performance.  Are you doing it well? Admit your failings.  Self delusion never helped anybody. Find the big lever.  Work out what really matters. Plan the work.  Maybe even just a to-do list. Work the plan.  Go on, I dare […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, fessing up, measurement, pareto principle, planning, purpose

Is Your Boss Really That Stupid?

25 May, 2013 by James Lawther 12 Comments

weigh scales

For the past 40 years my mother has been on a diet. She has a weekly ritual. Every Thursday morning she gets up, visits the bathroom and then, before she has had her customary cup of tea, she weighs herself. Why does she do this? Because she knows full well that she is at her […]

Filed Under: Blog, Operations Analysis Tagged With: human nature, incentives, measurement, statistics, targets

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