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Decide, Please Decide, Decide Now

4 June, 2011 by James Lawther 1 Comment

What do you do when faced with a decision? Do you do everything you can to get it right?  Do you analyse the options, get opinions from trusted advisers, work through all the angles to make the correct choice.  Do you take the time and effort to make sure?  Do you do the right thing? […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, communication, decisions, measurement, risk assessment, trust, waste

Fessing Up

27 May, 2011 by James Lawther 2 Comments

Fessing Up

The Americans have an unpleasant phrase: to “fess up”, or admit what the issue is and take responsibility for it.  It isn’t a nice thing to have to do. Running a long way isn’t nice either.  The first time you do it your heart pounds, you get hot and sweaty, your lungs feel like they […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, best practice, capability, continuous improvement, fessing up, measurement

Zombies and KPI’s

20 May, 2011 by Bernie Smith 1 Comment

DIY KPIs

I subscribe to quite a few performance measurement emails, web sites and blogs.  I’ve noticed a worrying trend of sites offering “off the shelf” KPIs.  In fact you can now buy books packed with “ideal” KPIs for all sorts of businesses (oh, how the long winter nights must fly by). Are the measures in these […]

Filed Under: Blog, Operations Analysis Tagged With: best practice, clarity, customer focus, key performance indicators, measurement, service improvement, strategy, zombies

The Problem with Analytics

15 May, 2011 by James Lawther 3 Comments

The problem with analytics

We have become obsessed by analytics or “the application of computer technology, operational research, and statistics to solve problems in business and industry”. Analytics uses databases and algorithms in an attempt to resolve problems.  Analytics uses infographics to present data. This is not the same as analysis or “the process of breaking a complex topic […]

Filed Under: Blog, Operations Analysis Tagged With: best practice, clarity, communication, complexity, data is not information, decisions, error proofing, information technology, jargon, measurement, service improvement

All You Will Ever Need to Know About Analysis

7 May, 2011 by James Lawther 3 Comments

Improving performance isn’t very difficult, it is just about fixing things that don’t work too well.  The problem is trying to work out which bit to fix, what is important, where will you get the most bang for your buck.   It is easy to fall into a world of analysis paralysis, pain and despair. You […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: continuous improvement, data presentation, fast food, measurement, monitoring, process control, service improvement

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