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Do You Tell Your Staff How or Ask Them Why?

12 June, 2010 by James Lawther Leave a Comment

FAVI is a French company that casts components for customers like Fiat and VW, a very successful company. One of the reasons why they are successful is the attitude of their CEO Jean-Francois Zobrist.  He has a simple categorisation of organisations.  They are either “Comment” or “Pourquoi”. Comment (How) organisations tell their employees how to […]

Filed Under: Blog, Employee Engagement Tagged With: compliance, empowerment, innovation, motivation, organisation, video

When Apple Got It Wrong

12 June, 2010 by James Lawther Leave a Comment

Apple are widely regarded as the kings of innovation.  Whatever they touch turns to gold: The iPhone The iPod iTunes The Apple Store The App Exchange The list goes on and on, the iPad may well be next. Which got me wondering, have Apple ever had a failure?  Have you heard of: Apple TV, a […]

Filed Under: Blog, Process Improvement Tagged With: Apple, innovation, test and learn, video

The Rear End of a Horse

23 March, 2010 by James Lawther Leave a Comment

There is an urban myth that the design of the rockets that propel the shuttle into space is constrained by the size of a horses bum. The logic goes something like this: 1.  The rocket diameter was constrained by the width of the railway tunnels that the train that delivered the rocket passed through. 2.  […]

Filed Under: Blog, Process Improvement Tagged With: constraints, continuous improvement, innovation, reinforcing behaviour

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