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Clean Cold Running Water

30 July, 2011 by James Lawther Leave a Comment

Employee needs and running water

Depending on who you listen to we want a number of things.  Maslow will tell you they can be categorised, starting with physiological needs and ending with self actualisation. I’m lucky, by most peoples standards I am a way up that particular triangle, but it is easy to forget what you have and assume everybody […]

Filed Under: Blog, Employee Engagement Tagged With: empowerment, motivation, purpose, teamwork, training, trust

What did Tony Blair do for Customer Service?

11 April, 2011 by James Lawther Leave a Comment

Control versus empowerment: Option 1.  Rule with an iron fist, don’t allow employees to show any initiative, make sure they do what the centre says they must do, be inflexible, remove yourself from the action. Option 2.  Empower people, let them do whatever they think is the right thing, let processes and standards diverge, all […]

Filed Under: Blog, Employee Engagement Tagged With: compliance, empowerment, process control, video

Leadership Brand

20 August, 2010 by James Lawther 1 Comment

The latest HR insight from the US.  Have you developed your leadership brand? Do you want to give the aura of being “tactically strategic” or “passionately dispassionate“. Have you tested it with your colleagues and gained feedback? Are you committed to making this part of your “personal growth plan”? Is this rubbish? I suppose it […]

Filed Under: Blog, Employee Engagement Tagged With: communication, empowerment, marketing, trust, video

Virtual Control

12 August, 2010 by James Lawther Leave a Comment

Eric Whitacre has produced an amazing virtual choir.  You can hear their recording of “Lux Aurumque” on the YouTube video below. Eric has never met or practiced with his choir, it contains more than 185 singers from 12 countries. He simply asked them all to download his sheet music and a video of him conducting, […]

Filed Under: Blog, Process Improvement Tagged With: best practice, empowerment, error proofing, organisation, process control, purpose, teamwork, training, trust, video

Star Chamber

12 June, 2010 by James Lawther 1 Comment

Star Chamber

George Osborne is to create a “Star Chamber” as part of his attempts to cut government spending.  It will be a committee of senior civil servants and politicians.  Ministers are invited to present their budgets to them for discussion. If a minister gains the Star Chamber’s approval he can join the committee to “discuss” other […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, compliance, cost saving, decisions, empowerment, government

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