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Super Mario

12 July, 2010 by James Lawther Leave a Comment

Mario Andretti is the only racing driver to have won the Indianapolis 500, the Daytona 500 and the Formula One world championship. He is quoted as saying “If everything seems under control, you’re not going fast enough.” I don’t drive racing cars but I know that if you don’t overtake, you will never win. Should […]

Filed Under: Blog, Operations Analysis Tagged With: decisions

Star Chamber

12 June, 2010 by James Lawther 1 Comment

Star Chamber

George Osborne is to create a “Star Chamber” as part of his attempts to cut government spending.  It will be a committee of senior civil servants and politicians.  Ministers are invited to present their budgets to them for discussion. If a minister gains the Star Chamber’s approval he can join the committee to “discuss” other […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, compliance, cost saving, decisions, empowerment, government

Shushhh – Are You Scared of Your Boss

12 June, 2010 by James Lawther 1 Comment

A friend of mine works for a large bank.  They are busy implementing a system replacement.  It is big, £6 million a month big. He was at a “Go / No Go” meeting last month.  They had a score card and scored their performance:1.  Accounts didn’t balance2.  Fraud risks were present3.  Management Information wasn’t available4.  […]

Filed Under: Blog, Employee Engagement Tagged With: decisions, fessing up

Insulting

12 May, 2010 by James Lawther Leave a Comment

The world is divided into two types of people. You are either a “Know It All”, been there, seen it, done it.  Understand everything and never change anything.  I am sure you know one. Alternatively you are an “Ask Hole”, the sort of person who keeps everybody in lessons late because they keep asking stupid […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, continuous improvement, decisions

Slimy Customer Service

12 May, 2010 by James Lawther Leave a Comment

Scientists in Japan have been working with a species of slime mold.  It spreads out radially, growing a network of veins as it looks for food.  When it finds food it then contracts to remove redundant veins . The scientists carried out an experiment; producing a map of Tokyo with oat flakes (food) and watching […]

Filed Under: Blog, Operations Analysis Tagged With: capability, clarity, communication, complexity, decisions, purpose

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