The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Your Memories are Being Frozen

16 March, 2013 by James Lawther 14 Comments

Memory

Facebook is freezing me out; they are putting me (and probably you) on ice. You see Facebook has a problem, too many faces.  Facebook users upload 300 million new photographs every day.  Facebook is home for billions of images. All those images need storing somewhere so Facebook runs thousands of servers and those servers need a […]

Filed Under: Blog, Operations Analysis Tagged With: cost saving, Facebook, information technology, pareto principle

10 Things You Really Should Know if You Run an Operation

6 June, 2012 by James Lawther 2 Comments

The Pamphlet

I am now a published author That is not strictly accurate, but why let the truth get in the way of a good story? Let me try again I have written an e-book; well it is more of an e-pamphlet It is available at all good book stores; well OK it is self published and is only […]

Filed Under: Blog, Tools & Techniques, Wild Cards Tagged With: clarity, communication, continuous improvement, cost saving, customer focus, error proofing, fessing up, measurement, purpose, waste

Fool’s Gold, How to Save Money

10 December, 2011 by James Lawther 3 Comments

It is easy to save money.  I have seen it done time and time again.  Here is a simple 5 step plan to achieve that very thing: Look at the work you do and split it into all the different tasks Send all of the easy stuff to a low skilled (cheap) outsourced supplier Focus […]

Filed Under: Blog, Process Improvement Tagged With: call centre, cheap and nasty, cost saving, efficiency versus effectiveness, outsourcing, point optimisation, video

The World’s Most Futile Job

27 October, 2011 by James Lawther 6 Comments

Do you check quality? Do you have a department of quality controllers checking your every move? Do they produce reports, data and analysis till it comes out of their ears? Do you have über checkers, checking the checkers, making sure the check is held true? Do you? Here is a request: Have a look at the last […]

Filed Under: Blog, Employee Engagement Tagged With: cost saving, quality assurance, quality control

What Can a Lilo Teach You About Cost Control?

27 July, 2011 by James Lawther 1 Comment

Cost Control and Lilos

We all want to take cost out of our organisations The way we do it is by jumping up and down on the issue that is causing us most pain at the time. We jump on spending to reduce expenditure.  We jump on the finance budget, jump on the IT budget, jump on the postage […]

Filed Under: Blog, Process Improvement Tagged With: capability, cost saving

  • « Previous Page
  • 1
  • 2
  • 3
  • 4
  • 5
  • …
  • 8
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Solutioneering

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

  • Are You a Management Chicken or Egg?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in