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Hot Chocolate Tastes Better in an Orange Mug

22 January, 2013 by James Lawther 9 Comments

Starbucks Hot Chocolate

That is not a random provocative statement (though I am guilty of those on occasion) it is a scientifically proven fact.  Charles Spence, of the University of Oxford and Betina Piqueras-Fiszman from the Polytechnic University of Valencia have statistically validated it. They served a group of people the same hot chocolate in white mugs, cream […]

Filed Under: Blog, Operations Analysis Tagged With: continuous improvement, customer behaviour, knowledge management, wasted intellect

Good, Better, Best Practice

19 January, 2013 by Bill Flury 4 Comments

Continuous Improvement

This is a guest post by Bill Flury A good idea We were discussing how we could get started with the business of process improvement.  Somebody said: “Hey! I’ve got a great idea! The Quality folks are always telling us that we should lookout for better ways to do things. Let’s hold a series of […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: best practice, business process management, continuous improvement, process mapping

The Problem With Suggestion Schemes…

31 August, 2012 by James Lawther 5 Comments

Suggestion Box

I decided we required more “family engagement” at home.  We could also have done with some innovation, and my daughters certainly needed a productivity boost so I set up a suggestion scheme.  If you would like to try this I have detailed the implementation activity below: DIY suggestion scheme: Designed suggestion form (name, idea, cost […]

Filed Under: Blog, Employee Engagement Tagged With: communication, continuous improvement, listening, suggestion schemes

10 Things You Really Should Know if You Run an Operation

6 June, 2012 by James Lawther 2 Comments

The Pamphlet

I am now a published author That is not strictly accurate, but why let the truth get in the way of a good story? Let me try again I have written an e-book; well it is more of an e-pamphlet It is available at all good book stores; well OK it is self published and is only […]

Filed Under: Blog, Tools & Techniques, Wild Cards Tagged With: clarity, communication, continuous improvement, cost saving, customer focus, error proofing, fessing up, measurement, purpose, waste

The Hare and the Tortoise

22 November, 2011 by James Lawther 5 Comments

Continuous Improvement the tortoise and the hare

I read my children a story last night.  It was all about a hare and a tortoise and a race It was a silly story The hare is strong and bold The hare is strategic, he thinks big The hare invests in building the right capabilities The hare is confident in his own abilities The […]

Filed Under: Blog, Employee Engagement Tagged With: continuous improvement, focus, purpose, strategy

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