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What can Apple, Google and Amazon Teach You About Simplicity?

18 February, 2012 by James Lawther 9 Comments

There is a very big difference between simple and simplistic Google have a single box on their home screen.  Type something in it and you can access the world. Simple to use, but far from simplistic The iPhone has one button on the bottom and a screen that you navigate by touch.  Simple to use, […]

Filed Under: Blog, Process Improvement Tagged With: Amazon, Apple, complexity, Google, pareto principle, simplicity, video

Success is All About Being World Class at the Basics

3 December, 2011 by James Lawther 6 Comments

Back to basics

Imagine you run a burger van.  What do you need to do to make sure it is a success?  How will you get customers to keep coming back?  If you grab a pen and paper and start to write a list it will probably look a little like this: Stall must look spotless Burgers must […]

Filed Under: Blog, Employee Engagement Tagged With: complexity, fast food, focus, simplicity

Expensive Handshakes and Complexity Costs

16 August, 2011 by James Lawther 7 Comments

Expensive Handshakes

If two people meet and shake hands with each other, how many handshakes are there?  Easy question, the answer is one. If three people meet, how many handshakes are there?  Three, are you with me? If four people meet the answer is six, now you need to think about it. As the number of people […]

Filed Under: Blog, Operations Analysis Tagged With: complexity, waste

Angry Birds and Process Control

1 June, 2011 by James Lawther 2 Comments

Angry Bird

Alaska Airlines has made an interesting step in process control.  (For all of you rolling your eyeballs at the thought of process control you should remember that aeroplanes that are out of control are generally a bad thing.) They have replaced the 11 kilos of paper flight manuals that pilots are required to carry when […]

Filed Under: Blog, Process Improvement Tagged With: Apple, aviation, capability, complexity, error proofing, innovation, process control

The Problem with Analytics

15 May, 2011 by James Lawther 3 Comments

The problem with analytics

We have become obsessed by analytics or “the application of computer technology, operational research, and statistics to solve problems in business and industry”. Analytics uses databases and algorithms in an attempt to resolve problems.  Analytics uses infographics to present data. This is not the same as analysis or “the process of breaking a complex topic […]

Filed Under: Blog, Operations Analysis Tagged With: best practice, clarity, communication, complexity, data is not information, decisions, error proofing, information technology, jargon, measurement, service improvement

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