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The Deadly Cucumber

12 June, 2011 by James Lawther Leave a Comment

Germany has had one of its worst ever outbreaks of food poisoning.  The cause was an outbreak of E. coli O104.  It was bad, 2,400 people became ill and 23 people died. Initially it was thought that the infection came from organic cucumbers grown in Andalusia.  In response, Germany’s health ministry told consumers to avoid […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, clarity, communication, error proofing, measurement, trust

Decide, Please Decide, Decide Now

4 June, 2011 by James Lawther 1 Comment

What do you do when faced with a decision? Do you do everything you can to get it right?  Do you analyse the options, get opinions from trusted advisers, work through all the angles to make the correct choice.  Do you take the time and effort to make sure?  Do you do the right thing? […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, communication, decisions, measurement, risk assessment, trust, waste

The Problem with Analytics

15 May, 2011 by James Lawther 3 Comments

The problem with analytics

We have become obsessed by analytics or “the application of computer technology, operational research, and statistics to solve problems in business and industry”. Analytics uses databases and algorithms in an attempt to resolve problems.  Analytics uses infographics to present data. This is not the same as analysis or “the process of breaking a complex topic […]

Filed Under: Blog, Operations Analysis Tagged With: best practice, clarity, communication, complexity, data is not information, decisions, error proofing, information technology, jargon, measurement, service improvement

Better Sex in 8 Seconds

1 April, 2011 by James Lawther 1 Comment

no sex nere

Information is accumulating at an alarming rate In 2008 the number of web pages exceeded 1 trillion, at a second a page it would take 32,000 years to read them all. This is a problem. With so much information how do you get people to pay attention to your information. How do you stop them […]

Filed Under: Blog, Process Improvement Tagged With: clarity, communication, decisions, measurement, purpose

Gobbledygook

10 September, 2010 by James Lawther Leave a Comment

I received an e-mail that said this: “I consider this as more of a requirements workshop than anything i.e. us understanding the service, current commitments to clients, the demand, the customer base, the performance measures and indicators, the resource expenditure etc and coming to an initial view on how this could be accommodated. I don’t […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, communication, complexity, jargon, video

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