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Arnie Says “Do It”

18 May, 2011 by James Lawther 1 Comment

I don’t like Arnold Schwarzenegger much, he is at best smug, and at worst, well it’s probably best if I don’t go there.  There is a lot that can be learnt from him though. At the age of 15 he started weight training When he was 23 he won the Mr Olympia body building title […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, continuous improvement, motivation, purpose, video, W. Edwards Deming

The Problem with Analytics

15 May, 2011 by James Lawther 3 Comments

The problem with analytics

We have become obsessed by analytics or “the application of computer technology, operational research, and statistics to solve problems in business and industry”. Analytics uses databases and algorithms in an attempt to resolve problems.  Analytics uses infographics to present data. This is not the same as analysis or “the process of breaking a complex topic […]

Filed Under: Blog, Operations Analysis Tagged With: best practice, clarity, communication, complexity, data is not information, decisions, error proofing, information technology, jargon, measurement, service improvement

Are you Awake? Or Sleeping?

27 April, 2011 by James Lawther Leave a Comment

Concious Concerns

I didn’t sleep well last night, I tossed and turned, I kept looking at the alarm clock flashing away 11:45, 12:03, 01:42, 02:56, 03:37, 05:23 Blink, Blink, Blink I didn’t get a wink of sleep.  Have you been there? The truth of the matter is that each time I woke and looked at the clock […]

Filed Under: Blog, Operations Analysis Tagged With: clarity, measurement, purpose, service design, what don't you see

Making Process Improvement Really Easy, Easy Enough for Dummies

21 April, 2011 by James Lawther 2 Comments

This morning I read an article about Operational Excellence. It started to tell me that I have to define my value streams from the point of the customer, then went on to discuss 6 sigma in a transactional environment, and then, just as my eyes started to roll to the back of my head, told […]

Filed Under: Blog, Process Improvement Tagged With: clarity, jargon, operational excellence, service improvement

Clutter Confuses

7 April, 2011 by James Lawther 1 Comment

Knives in a knife draw Data on a chart Poorly structured arguments Books on a side board Badly written instructions Clothes on the floor If you need it to work, clean up your act Image by puuikibeach

Filed Under: Blog, Process Improvement Tagged With: bureaucracy, clarity, complexity, waste

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