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World Class Rhetoric

1 December, 2013 by James Lawther 6 Comments

rhetoric

The other day I was sent a report.   It went a little like this… (The names have been changed to protect the guilty)   World Class Performance It has been implied that our performance could be improved.  All available data suggests that this cannot be the case Market Context We have the highest satisfaction […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, beliefs, credibility, fessing up, group think, ignorance, integrity, rhetoric, self belief, statistics, W. Edwards Deming

Scientific Proof – Politicians are Stupid

17 November, 2013 by James Lawther 14 Comments

politicians are stupid

The power of belief Have you ever wondered why people hold onto their beliefs despite statistical proof that they are wrong? Is it that we don’t understand what the numbers are telling us? Or is it that we just chose to ignore them? Dan Kahan is the professor of Law and Politics at Yale University. […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, beliefs, clarity, data is not information, human nature, statistics, video

Management: Can You Have Too Much of a Good Thing?

10 November, 2013 by James Lawther 14 Comments

class room size

Good management is a good thing and organisations have a shortage of “talent”.  Having more and better managers is critical to success. So you should put all your effort into hiring and developing breadth and depth of leadership. Really, is more always more? In his book David and Goliath Malcolm Gladwell discusses school class sizes. Conventional […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, management style, organisation, silo management, spans of control

Are Tall People Better Managers?

20 August, 2013 by James Lawther 5 Comments

We all have biases; things that we believe are true, that drive our decisions and actions. But those biases can be blind spots, so they may drive the wrong decisions and actions. The worst thing about biases is that we don’t realise that we have them, they are part of who we are.  As the old […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, beliefs, video, what don't you see

Word of the Week

13 August, 2013 by James Lawther 2 Comments

The word of the week is skeuomorph. A skeuomorph is an item that retains old design features even though the reason for them has long since passed. The e-mail icon on your PC may well be an envelope, but the days of licking and sticking are gone.  When my iPhone rings it sounds like a […]

Filed Under: Blog, Operations Analysis Tagged With: beliefs

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