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Top 10 Process Mapping Sins

12 June, 2010 by James Lawther 1 Comment

Not being clear on the scope: how will you know when to stop? Not gaining buy in: whose back yard are you digging in? Not explaining what you are doing: at best staff will be suspicious, at worst they will turn nasty. (Positioning your work as a cost saving initiative is not going to help […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: back to the floor, gemba, jargon, process mapping

The Parking Ticket

12 June, 2010 by James Lawther Leave a Comment

I was running late. I nipped into the city centre in my wife’s company car. I found a parking space put money in the meter and ran. 20 minutes later I caught the yellow peril giving me a parking ticket. I was on a yellow line (just). I tried to sweet talk him, but I […]

Filed Under: Blog, Process Improvement Tagged With: bureaucracy, capability, local government, poor service

Sticky

12 June, 2010 by James Lawther Leave a Comment

sticky

Process improvement saves money, but it can also drive revenue. 10 companies who use their processes to create sales: Cross selling: 1. Amazon:  Customers who bought this also bought…. 2. Apple: Visit the iTunes store to download artwork Making the next sale: 3. Your Dentist: Would you like to book your next checkup? 4. Your […]

Filed Under: Blog, Process Improvement Tagged With: Amazon, best practice, customer focus, Domino's Pizza, good service, John Lewis, marketing, McDonald's, revenue generation

One Every Three Seconds

12 June, 2010 by James Lawther Leave a Comment

Apple has sold a million iPads in the first 28 days.  That is one iPad every 3 seconds. That is a lot of iPads, where are they all coming from? According to the Independent they are being made by Foxconn in Shenzen China: – The factory employs 420,000 workers – They each work 60 hour […]

Filed Under: Blog, Process Improvement Tagged With: Apple, innovation, marketing, outsourcing, supply and demand

Stop

12 June, 2010 by James Lawther Leave a Comment

Sometimes clear and simple is best. Watch the video, you will see what I mean. Photo by Nadine Shaabana on Unsplash

Filed Under: Blog, Process Improvement Tagged With: best practice, clarity, communication, road sign, video

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