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The Birth of the Sacred Cow

24 November, 2012 by James Lawther 3 Comments

Legend has it that the tie that I wore to work this morning started life hundreds of years ago as a neck cloth that was “easily changed to minimise the soiling of a doublet.” Or, to put it in rather less grand terms, a bib. From function to fashion 400 years ago, Croatian mercenaries fighting […]

Filed Under: Blog, Process Improvement Tagged With: anonymity, beliefs, compliance, conformity, sacred cows

Where Will the Work Around Take You?

26 October, 2012 by Mark Davis 8 Comments

Work Around

This is a guest post by Mark Davis I hate to admit it, but my plumbing is starting to fail. No, not my personal plumbing – that would be another issue entirely, and one I’d be more likely to share with my physician than with an international audience. The topic here is the plumbing in […]

Filed Under: Blog, Process Improvement Tagged With: rework, waste, work around

The Problem With Technology

24 October, 2012 by James Lawther 4 Comments

Alarm Clock

I’m on holiday.  Two weeks in southwest France.  Glorious autumnal weather, misty mornings, bright sunny days and trees with leaves of every shade from burnt copper to liquid gold (very poetic if a little formulaic, sorry). Of course to get here involved a little trauma; no pain no gain.  I had to leave home at […]

Filed Under: Blog, Process Improvement Tagged With: complexity, error proofing, form follows function, graphical user interface, interactive voice response, less is more, web site design

Can You Really Cut The Red Tape?

16 October, 2012 by James Lawther 7 Comments

MacArthur Maze

The motorway from Nottingham to London is the most tedious and dreary road in the world. There is nothing to look at except 1960’s concrete bridges and road signs.  Perfect for a grey October day.  Its only saving grace is that it is flat, straight and fast.  So you don’t really have to spend much […]

Filed Under: Blog, Process Improvement Tagged With: bureaucracy, government, lean thinking, waiting

Beware the Quick Fix

13 October, 2012 by James Lawther 4 Comments

Short Term Repair

A Definition: Short-termism: An excessive focus on short-term results at the expense of long-term interests. ~ The Financial Times A Quote: Do what you do so well that they will want to see it again and bring their friends. ~ Walt Disney A Proverb: The best time to plant a tree was 20 years ago. […]

Filed Under: Blog, Process Improvement Tagged With: make it so good they will want to come back and bring their friends, rework, short term thinking

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