If you see a couple driving together in a car then statistically speaking it is twice as likely that the man is driving. Is this safe? Insurance premiums are cheaper for women; this is because they have less accidents than men. So the woman should drive. But, men drive further every year than women (60% […]
Jumping to Conclusions
Today there was a news article about the Student Loans Company. If you remember there was a scandal last year when they failed to get students their loans before the start of the academic year. The National Audit Office has stated that they believe there is a “substantial” risk of delays again this year. The […]
Good Service?
My wife has a new car, a BMW; the ultimate driving machine apparently. She took it in for its first service yesterday. She was met at the door by a smartly dressed gentleman with a “Good morning Mrs Lawther”, presumably he had a list of registration numbers to look out for. Unfortunately there was a […]
Expensive Lawyers
I have found a reproduction of the London Underground map that replaces the station names with anagrams. Bank becomes Knab and Westminster becomes Written Mess. All very funny. Unfortunately it upset Transport for London (they aren’t making any money from it) who set their lawyers on the case. The internet is now littered with the […]
How to Calculate the Cost of Poor Quality
Do you ever have quality problems? Here is a technique to help you work through the cost of poor quality. Get a group of people in a room and the ask them to estimate the answers to the following questions. How many customers do you treat badly each year? How many of them complain? When […]
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