In the third world, 4 million children die every year within a month of birth. It’s an avoidable tragedy If half of those children were simply kept warm and clean they would survive. In the developed world we have incubators that do exactly that. I spent the first week of my life in one. And […]
Saying Yes When the Computer Says No
It’s a poor joke… The computer says “No”. It wouldn’t be funny if it wasn’t true. But the computer does say “No” with alarming regularity. Well not the computer, but the bloke who programmed the computer. The same bloke who created all the policies, rules and red tape. The demoralising computer The computer is demoralising, […]
Big Data: How to Cope With It
We are accumulating data at a truly alarming rate: Loyalty cards Phone bills Search queries E-mails Blog posts You name it, it has data and it is all being squirreled away. Gigabytes, Terabytes and Petabytes of it. Before long there will be Yottabytes of the damn stuff. Big Data. A new world full of opportunity […]
Is Less Really More?
My 9-year-old daughter is lovely… Most of the time… But if you really want to see her wind me up, come with us to order a pizza. She will not make a decision. How hard can it be? Hawaiian, or Mighty Meaty, or Volcano Supreme? It isn’t as if she even likes the spicy ones. […]
Who Should You Listen to When the Going Gets Tough?
Guest post by Annette Franz Gleneicki: Is your organization in the midst of turmoil? Are you wading through major changes? If you answered “Yes”, then I have two more questions for you: Before these changes, were you collecting feedback from your customers? Are you still listening to the voice of the customer? When I speak […]
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