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Can You Really Cut The Red Tape?

16 October, 2012 by James Lawther 7 Comments

MacArthur Maze

The motorway from Nottingham to London is the most tedious and dreary road in the world. There is nothing to look at except 1960’s concrete bridges and road signs.  Perfect for a grey October day.  Its only saving grace is that it is flat, straight and fast.  So you don’t really have to spend much […]

Filed Under: Blog, Process Improvement Tagged With: bureaucracy, government, lean thinking, waiting

Beware the Quick Fix

13 October, 2012 by James Lawther 4 Comments

Short Term Repair

A Definition: Short-termism: An excessive focus on short-term results at the expense of long-term interests. ~ The Financial Times A Quote: Do what you do so well that they will want to see it again and bring their friends. ~ Walt Disney A Proverb: The best time to plant a tree was 20 years ago. […]

Filed Under: Blog, Process Improvement Tagged With: make it so good they will want to come back and bring their friends, rework, short term thinking

Is Self Belief Self Fulfilling?

9 October, 2012 by James Lawther 3 Comments

Self Belief

Psychological Claptrap They say self belief is a powerful  thing, it can drive you forward or hold you back, it is the proverbial double-edged sword.  What you believe to be true easily becomes so. Are they making rational statements or is it just a load of old hocus pocus? Let me tell you a story… […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: capability, competence, confidence, self belief

Do You Have the Best Job in the World?

6 October, 2012 by James Lawther 2 Comments

Moulding clay

Question 1: What was the best job you ever had? Think about that question for a while; write down the answer, what was so special about that job?  Be very clear. Now I will lay you a bet… I bet you that when you were doing that job it was a perfect fit for you: […]

Filed Under: Blog, Employee Engagement Tagged With: motivation, purpose

Are You Faking It?

2 October, 2012 by James Lawther 3 Comments

fake team

Authenticity Where do you work? In a call centre? Or a call centre? Who do you serve? Customers? Or customers? Who do you work with? Are you part of a team? Or a team? Are you authentic? Are you faking it? Or are you the real deal? Because if you’re not, you aren’t fooling anybody […]

Filed Under: Blog, Employee Engagement Tagged With: authenticity, communication, credibility, management style

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