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Stupid Rules

12 June, 2010 by James Lawther Leave a Comment

The Prescription My one year old daughter has a bad case of eczema. I took her to the Doctor who wrote out a prescription for a steroid cream. He muttered that the PCT (Primary Care Trust) would not be happy with him. This cream only contains 0.5% active ingredient and is £12 a tubeThe one the […]

Filed Under: Blog, Employee Engagement Tagged With: beliefs, best practice, compliance, medicine, process control

The Parking Ticket

12 June, 2010 by James Lawther Leave a Comment

I was running late. I nipped into the city centre in my wife’s company car. I found a parking space put money in the meter and ran. 20 minutes later I caught the yellow peril giving me a parking ticket. I was on a yellow line (just). I tried to sweet talk him, but I […]

Filed Under: Blog, Process Improvement Tagged With: bureaucracy, capability, local government, poor service

Too Busy Optimising to Optimise?

12 June, 2010 by James Lawther Leave a Comment

Consultants are making fortunes selling the next wave of improvement techniques: operations analysis, process re-engineering, lean, 6 sigma, whatever the next one is. Despite all the training few organisations really succeed. Why should we bother with process improvement if it doesn’t work?  We are all clever driven people.  We are all busy improving our parts […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, lean six sigma, silo management

Sticky

12 June, 2010 by James Lawther Leave a Comment

sticky

Process improvement saves money, but it can also drive revenue. 10 companies who use their processes to create sales: Cross selling: 1. Amazon:  Customers who bought this also bought…. 2. Apple: Visit the iTunes store to download artwork Making the next sale: 3. Your Dentist: Would you like to book your next checkup? 4. Your […]

Filed Under: Blog, Process Improvement Tagged With: Amazon, best practice, customer focus, Domino's Pizza, good service, John Lewis, marketing, McDonald's, revenue generation

I Love to Bitch

12 June, 2010 by James Lawther Leave a Comment

Some people drive me nuts. They have their own agendas. They don’t see common sense. They are thinking short-term. They don’t see the bigger picture. They just want to look good in front of their boss. I on the other hand am perfect. I am told I should: – Try to understand their agenda – […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, bitching and moaning, communication, learning

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