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Poo in the Pool

20 July, 2011 by James Lawther 3 Comments

Imagine the scene, you won Euro Millions, you are a multi multi millionaire. To celebrate you bought a house high above Los Angeles in the Hollywood Hills.  It has fabulous views out over the city and a beautiful aqua marine pool.  You have been there a month and are holding a house warming party, all […]

Filed Under: Blog, Employee Engagement Tagged With: communication, motivation, teamwork, video

The Perfect Employee

15 July, 2011 by James Lawther 2 Comments

Grace Hopper

One of the biggest growth sectors for computer games is 30 to 40 year old women.  This surprised me a little; I always thought it was spotty teenagers.  Then somebody pointed me at Farmville.  It all fell into place. This fact has huge ramifications for the gaming industry.  If you are female, in your mid […]

Filed Under: Blog, Employee Engagement Tagged With: customer focus, information technology, innovation, recruitment

Management Reports, Horses and Camels

11 July, 2011 by Bernie Smith 1 Comment

Horse and Car

Design and big groups just don’t work.  There’s the old joke about a camel being a horse that was designed by a committee.  It’s no accident that the most successful aesthetic designs of even the most expensive and complex products normally come down to a handful of people at most. It’s the same with the […]

Filed Under: Blog, Operations Analysis Tagged With: clarity, key performance indicators, measurement

Are you Asking the Right Questions?

9 July, 2011 by James Lawther 2 Comments

Flu

Google have been playing around with their data. They have found out that they can predict the likelihood of a flu outbreak in a particular geographical area. They do this by counting how many times people search for “flu” in that location.  It seems that if a friend or relative goes down with a bad […]

Filed Under: Blog, Operations Analysis Tagged With: clarity, data is not information, decisions, Google, information technology, measurement

The Dilemma

7 July, 2011 by James Lawther 2 Comments

Process Improvement Medicine

I run lots of process improvement sessions. After a while you see the same issues raising their ugly head, over and over again. One of the biggest issues is being too flexible.  We allow customers to change their mind half way through.  We try to please by starting without all the information we need.  We  […]

Filed Under: Blog, Process Improvement Tagged With: decisions, error proofing, fessing up, training

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