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Stating the Bleeding Obvious

28 October, 2011 by James Lawther Leave a Comment

The diagram below shows a cross training chart. It is a nice simple representation of who has been trained to do what.  If the circle is empty the person has been trained, if it is full then they have also shown they are competent or passed a test.  The idea is you print out a […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: training, visual management

The World’s Most Futile Job

27 October, 2011 by James Lawther 6 Comments

Do you check quality? Do you have a department of quality controllers checking your every move? Do they produce reports, data and analysis till it comes out of their ears? Do you have über checkers, checking the checkers, making sure the check is held true? Do you? Here is a request: Have a look at the last […]

Filed Under: Blog, Employee Engagement Tagged With: cost saving, quality assurance, quality control

Visual Analysis – It Would be a Crime not to Try

25 October, 2011 by James Lawther 1 Comment

Here is an interesting link for you (unless you are American in which case try here).  It is a crime map of the UK, it shows you where crime occurs, have a good look, where is it safer to live?  Nottingham or Padstow?  The answer is fairly obvious, in-fact a one eyed drug dealer in […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: clarity, monitoring, root cause analysis, visual management

El Torro

25 October, 2011 by James Lawther 3 Comments

3 Customer Service

The Holiday I was on holiday in Spain, watching the sun rise into a cloudless sky. I had bought my lap top and my 3 pay as you go mobile dongle with me.  I even had the sense to put £20 credit on it before I left home. I got up early to do some […]

Filed Under: Blog, Employee Engagement Tagged With: communication, motivation, poor service, trust

Gob-Smackingly Good Analysis

24 October, 2011 by James Lawther 4 Comments

Operations Analysis

I am English. If there is one thing I hate, really hate, it is the way that Americans, and more specifically Americans employed by Microsoft, mess with the English language.  Whenever I type something it is a constant battle replacing z’s with s’s (as in realised) or pushing u’s back into colour and favour. Every […]

Filed Under: Blog, Operations Analysis Tagged With: assumptions, service improvement, what don't you see

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