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So You Want to be World-Class?

26 March, 2013 by James Lawther 5 Comments

World Class

Lots of organisations claim to excel They are: World class at “this” Have centres of excellence in “that” Apply best practice in “the other” I wouldn’t mind betting that yours claims it is the best in the world at something. Are they really all that good or is it simply corporate conceit? What does it take to become […]

Filed Under: Blog, Process Improvement Tagged With: focus, motivation, objective setting, purpose, world class

What do Your Customers Think?

23 March, 2013 by James Lawther 6 Comments

Here is a lovely little video.  You should watch it.  All 4 minutes and 18 seconds.   He gets to the point doesn’t he? And what is his point? I doesn’t matter how clever you are: If your customer doesn’t understand you, then you are wasting your time. A little usability testing goes an awfully […]

Filed Under: Blog, Process Improvement Tagged With: customer behaviour, insight, usability testing, video

Go On, Trust Me

19 March, 2013 by James Lawther 5 Comments

Trust Me

Successful organisations revolve around trust.  The more you trust your colleagues the less you worry about them: You spend less effort checking up You spend less time looking for alternatives You spend less money on lawyers and contracts As trust rises, business becomes faster, smoother and cheaper.  Frictional costs disappear.  As Steven Covey would say, […]

Filed Under: Blog, Employee Engagement, Tools & Techniques Tagged With: trust

Your Memories are Being Frozen

16 March, 2013 by James Lawther 14 Comments

Memory

Facebook is freezing me out; they are putting me (and probably you) on ice. You see Facebook has a problem, too many faces.  Facebook users upload 300 million new photographs every day.  Facebook is home for billions of images. All those images need storing somewhere so Facebook runs thousands of servers and those servers need a […]

Filed Under: Blog, Operations Analysis Tagged With: cost saving, Facebook, information technology, pareto principle

Do Slogans Work for You?

12 March, 2013 by James Lawther 10 Comments

Retro Slogan

Slogans are big business. You can buy all sorts of motivational and inspirational posters on-line. A quick trawl of the internet will net you: Cute slogans: Important slogans: Retro slogans: Innovative slogans: Slogans on stickers: Even slogans on door mats: You can buy more slogans than you can shake a stick at.  A simple easy […]

Filed Under: Blog, Employee Engagement Tagged With: capability, cheap and nasty, motivation, slogans

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