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The French are More Generous than the British

18 September, 2013 by James Lawther 5 Comments

Tick Box

Here is a fascinating chart for you…  fascinating if you have a thing for charts. What the data shows is the consent rate for organ donation in different European countries. It appears that the French are very generous. If they are unfortunate enough to die an untimely death almost 100% of them have given their […]

Filed Under: Blog, Process Improvement Tagged With: default option, error proofing, service design

Performance Appraisals: You Wouldn’t do Them at Home…

14 September, 2013 by James Lawther 14 Comments

Pig

I love my wife dearly, but there are a couple of areas that she really could sharpen up on, areas that would improve her performance and deepen her satisfaction with her home life. Fortunately I am a very experienced manager with a large team of engaged employees and know exactly what to do to motivate and […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, employee performance measures, incentives, performance management, sacred cows

Clarity of Purpose is Greatly Overrated

12 September, 2013 by James Lawther 4 Comments

Many will tell you that clarity of purpose is all important. Your purpose is what you are here to do If you are clear about your purpose then you can structure your: organisation measures policies structures processes training and kitchen sink to help you achieve that purpose. If you are clear about your purpose then […]

Filed Under: Blog, Process Improvement Tagged With: authenticity, point optimisation, purpose

When I’m Old and Grey(er)

8 September, 2013 by James Lawther 4 Comments

Taking a break

I’m getting on a little.  After 25 years of work I want to make sure that I don’t have to do another 25. Tragically, I am starting to worry about my pension. I want to spend my golden years watching the sun set over the ocean, not sitting in an office. So I have talked […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: innovation, project management, risk assessment

Standardisation and Climbing Ladders

3 September, 2013 by James Lawther 5 Comments

Climbing Ladders

How do you climb a ladder? Climbing a ladder is straightforward… Put one foot on a rung Reach up the side rails one hand at a time (health and safety) Push yourself up with your leg Put your other foot on the next rung Repeat Gradually you will climb higher and higher. The really important bit […]

Filed Under: Blog, Process Improvement, Tools & Techniques Tagged With: best practice, business process management, standardisation

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