The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Where is Your Pilot Plant?

22 March, 2015 by James Lawther 5 Comments

Pilot Plant Experiment

To improve you must learn Unfortunately, you only learn when you mess things up.  You only learn how to ride a bike by falling off one.  If you didn’t fall off, then you didn’t learn (I guess you already knew how to ride it). If you try something new and it works first time, fresh […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, innovation, no substitute for experience, service improvement, test and learn

What Gets Measured Gets Done

13 March, 2015 by James Lawther 8 Comments

what gets measured gets done

You show me how I will be measured… … And I will show you how I will behave We all know it’s true. There is scientific evidence to prove it. If you set someone a goal they will try to hit it. It is so effective that measurement and target setting have become the number 1 […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: customer focus, efficiency versus effectiveness, incentives, key performance indicators, measurement, objective setting, performance management

Trust and Improvement

5 March, 2015 by James Lawther 8 Comments

trust or control

Improvement needs trust To improve your organisation you need to understand what needs to be improved You will only find out what needs improving if your staff tell you what is really going on Your staff will only truthfully tell you what is going on if they trust you Your staff won’t trust you if you don’t trust them Therefore, […]

Filed Under: Blog, Employee Engagement Tagged With: blame, management style, trust

Can You See The Future?

1 March, 2015 by James Lawther 5 Comments

Lead Measures

How useful is your data? Data comes in all shapes and sizes, you could classify it in a hundred and one different ways: categorical, ordinal, Boolean, composite … Here a couple of the less technically challenging – read eye-rollingly dull – categories: Opinion or Observation Opinions are what people think, so opinions are important. Some argue […]

Filed Under: Blog, Operations Analysis Tagged With: data is not information, inputs and outputs, key performance indicators, lead and lag measures, measurement

A Management Fable

21 February, 2015 by James Lawther 5 Comments

Frank and the Spanner In the Midlands there is a factory.  They make bits, which fit into other bits, which eventually find their way into washing machines and lawn mowers. It is a grimy old factory that bumps along the bottom of the industrial supply chain, just about making enough money to keep its doors […]

Filed Under: Blog, Employee Engagement Tagged With: empowerment, listening, pride in the job

  • « Previous Page
  • 1
  • …
  • 50
  • 51
  • 52
  • 53
  • 54
  • …
  • 162
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • What Could a Lab Rat Teach You About Leadership?

  • What Is a Balanced Scorecard?

  • Fish Bone Diagrams – Helpful or Not?

  • Rewarding Failure

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in