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Sticky

12 June, 2010 by James Lawther Leave a Comment

sticky

Process improvement saves money, but it can also drive revenue. 10 companies who use their processes to create sales: Cross selling: 1. Amazon:  Customers who bought this also bought…. 2. Apple: Visit the iTunes store to download artwork Making the next sale: 3. Your Dentist: Would you like to book your next checkup? 4. Your […]

Filed Under: Blog, Process Improvement Tagged With: Amazon, best practice, customer focus, Domino's Pizza, good service, John Lewis, marketing, McDonald's, revenue generation

I Love to Bitch

12 June, 2010 by James Lawther Leave a Comment

Some people drive me nuts. They have their own agendas. They don’t see common sense. They are thinking short-term. They don’t see the bigger picture. They just want to look good in front of their boss. I on the other hand am perfect. I am told I should: – Try to understand their agenda – […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, bitching and moaning, communication, learning

One Every Three Seconds

12 June, 2010 by James Lawther Leave a Comment

Apple has sold a million iPads in the first 28 days.  That is one iPad every 3 seconds. That is a lot of iPads, where are they all coming from? According to the Independent they are being made by Foxconn in Shenzen China: – The factory employs 420,000 workers – They each work 60 hour […]

Filed Under: Blog, Process Improvement Tagged With: Apple, innovation, marketing, outsourcing, supply and demand

Star Chamber

12 June, 2010 by James Lawther 1 Comment

Star Chamber

George Osborne is to create a “Star Chamber” as part of his attempts to cut government spending.  It will be a committee of senior civil servants and politicians.  Ministers are invited to present their budgets to them for discussion. If a minister gains the Star Chamber’s approval he can join the committee to “discuss” other […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, compliance, cost saving, decisions, empowerment, government

Stop

12 June, 2010 by James Lawther Leave a Comment

Sometimes clear and simple is best. Watch the video, you will see what I mean. Photo by Nadine Shaabana on Unsplash

Filed Under: Blog, Process Improvement Tagged With: best practice, clarity, communication, road sign, video

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