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Are you Asking the Right Questions?

9 July, 2011 by James Lawther 2 Comments

Flu

Google have been playing around with their data. They have found out that they can predict the likelihood of a flu outbreak in a particular geographical area. They do this by counting how many times people search for “flu” in that location.  It seems that if a friend or relative goes down with a bad […]

Filed Under: Blog, Operations Analysis Tagged With: clarity, data is not information, decisions, Google, information technology, measurement

The Dilemma

7 July, 2011 by James Lawther 2 Comments

Process Improvement Medicine

I run lots of process improvement sessions. After a while you see the same issues raising their ugly head, over and over again. One of the biggest issues is being too flexible.  We allow customers to change their mind half way through.  We try to please by starting without all the information we need.  We  […]

Filed Under: Blog, Process Improvement Tagged With: decisions, error proofing, fessing up, training

RIP Internal Phone Book

2 July, 2011 by James Lawther 1 Comment

I used to work in R and D for Unilever, a very large FMCG manufacturer.  Whenever we had a problem, couldn’t make something, didn’t know what to do next, my boss would say to me: “We should know what Unilever knows.  Who do you know?” At which point I used groan and pick up the […]

Filed Under: Blog, Process Improvement Tagged With: social media

Do You Want Engaged Employees or Honest Ones?

30 June, 2011 by James Lawther 1 Comment

Engaging Strategy

Employee engagement is everything.  If your employees engage with your strategy they will work hard, go the extra mile, look after your customers, come into work when they are sick and at weekends… and generally push your strategy forward at pace. Employee engagement, you want it, right?  You want them to just get behind what […]

Filed Under: Blog, Employee Engagement Tagged With: communication, customer focus, fessing up, reinforcing behaviour, strategy, trust

A Stitch in Time…

24 June, 2011 by James Lawther 1 Comment

The BBC ran an interesting story the other day about hip fractures. Apparently 78,000 people suffer from a hip fracture every year in the UK; 10% of these people will be dead within 30 days, 30% will be dead within a year, and half are left with permanent disability. Shocking statistics. NICE, the National Institute […]

Filed Under: Blog, Process Improvement Tagged With: capacity, cost saving, customer focus, medicine, root cause analysis

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