The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

What Can a Lilo Teach You About Cost Control?

27 July, 2011 by James Lawther 1 Comment

Cost Control and Lilos

We all want to take cost out of our organisations The way we do it is by jumping up and down on the issue that is causing us most pain at the time. We jump on spending to reduce expenditure.  We jump on the finance budget, jump on the IT budget, jump on the postage […]

Filed Under: Blog, Process Improvement Tagged With: capability, cost saving

Fat Fingers and Process Bottlenecks

21 July, 2011 by James Lawther 3 Comments

All processes have a bottleneck, a rate limiting step, something that stops them from going further faster.   It is really important to know what the bottle neck is, because unless you open the bottleneck you will never get any better. Let’s take the mobile computer as an example.  I am sitting on a train writing […]

Filed Under: Blog, Process Improvement Tagged With: best practice, bottleneck, constraints, continuous improvement, information technology, root cause analysis, tampering

Poo in the Pool

20 July, 2011 by James Lawther 3 Comments

Imagine the scene, you won Euro Millions, you are a multi multi millionaire. To celebrate you bought a house high above Los Angeles in the Hollywood Hills.  It has fabulous views out over the city and a beautiful aqua marine pool.  You have been there a month and are holding a house warming party, all […]

Filed Under: Blog, Employee Engagement Tagged With: communication, motivation, teamwork, video

The Perfect Employee

15 July, 2011 by James Lawther 2 Comments

Grace Hopper

One of the biggest growth sectors for computer games is 30 to 40 year old women.  This surprised me a little; I always thought it was spotty teenagers.  Then somebody pointed me at Farmville.  It all fell into place. This fact has huge ramifications for the gaming industry.  If you are female, in your mid […]

Filed Under: Blog, Employee Engagement Tagged With: customer focus, information technology, innovation, recruitment

Management Reports, Horses and Camels

11 July, 2011 by Bernie Smith 1 Comment

Horse and Car

Design and big groups just don’t work.  There’s the old joke about a camel being a horse that was designed by a committee.  It’s no accident that the most successful aesthetic designs of even the most expensive and complex products normally come down to a handful of people at most. It’s the same with the […]

Filed Under: Blog, Operations Analysis Tagged With: clarity, key performance indicators, measurement

  • « Previous Page
  • 1
  • …
  • 118
  • 119
  • 120
  • 121
  • 122
  • …
  • 162
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • How to Become a World Class Cheat
  • How to Ride a Bike
  • Solutioneering
  • Thought Walks

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2026 · Enterprise Pro on Genesis Framework · WordPress · Log in