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If a Job’s Worth Doing

25 December, 2009 by James Lawther Leave a Comment

It is worth doing well.  God alone knows what the neighbours think. Happy Christmas

Filed Under: Blog, Process Improvement Tagged With: bling, Christmas, continuous improvement, make it so good they will want to come back and bring their friends, tools to do the job, video

Christmas Wishes?

24 December, 2009 by James Lawther Leave a Comment

I was sent this, by my friend Scott.  It is funny, in a very sad sort of way.  It demonstrates quite nicely how we can absolutely miss the point of what we are doing and get completely side tracked. I wanted to send some sort of Festive greeting to my friends  and family, but it […]

Filed Under: Blog, Employee Engagement Tagged With: Christmas, communication, complexity, jargon, purpose, silo management

Brain Scan

8 December, 2009 by James Lawther 3 Comments

Ambulance

Glasgow’s Western infirmary owns a £500,000 CT scanner (computerised tomography if you must know, though I am not much wiser).  Apparently it is used to scan patients’ brains if they are thought to have had a stroke. Unfortunately it has been idle for the past six months as the radiographer who operated it left the […]

Filed Under: Blog, Operations Analysis Tagged With: capacity, medicine, silo management, transportation waste

Don’t Trust Your Customers

5 December, 2009 by James Lawther Leave a Comment

A supermarket in Poole refused to sell a woman a bottle of wine because her son was with her. Checkout staff at the Co-op, told the furious mother that she might be buying it for her 12 year old son.  Better still, when challenged a spokeswoman for Co-op said: “The Co-op group stands by this […]

Filed Under: Blog, Process Improvement Tagged With: poor service, purpose, risk assessment, trust

Fooling Yourself

4 December, 2009 by James Lawther 1 Comment

Very often the solution to all administrative ills is to have somebody carry out “Quality Control” on everything that is sent out.  That way you can be absolutely sure that it is all correct, with no chance of error.  Some departments have an army of Quality Controllers who don’t release anything unless it has been […]

Filed Under: Blog, Process Improvement Tagged With: process control, quality assurance, quality control, video

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