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Talk to Me

10 January, 2010 by James Lawther Leave a Comment

The more companies I work with the more it becomes apparent that members of staff realise that they are being asked to do wasteful things by their senior managers.  They just don’t challenge back.  (They are however very adept at bitching about the situation amongst themselves). Managers don’t ask for these wasteful things out of […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, back to the floor, bitching and moaning, communication, waste

Stupid Lazy People

8 January, 2010 by James Lawther Leave a Comment

The problem with most businesses is that they employ people who are too stupid or lazy to do the job properly.  Let me give you an example: According to the World Health Organisation “hand hygiene is the single most important factor in reducing and preventing avoidable illnesses”, yet a survey by the National Audit Office […]

Filed Under: Blog, Process Improvement Tagged With: accountability, error proofing, medicine, video

Small is Beautiful

8 January, 2010 by James Lawther Leave a Comment

Small is beautiful

This morning I had a conversation with a gentleman who (amongst other things) works with problem children and families. He is a strong proponent of “solutions based coaching“, which is getting people to work out for themselves where they want to be, and then working through the practical steps they could take to get there. […]

Filed Under: Blog, Process Improvement Tagged With: continuous improvement, learning, one step at a time

No Will? No Way!

7 January, 2010 by James Lawther Leave a Comment

The earthquake in Haiti has lead to the cutting of red tape allowing orphans to be adopted in both Holland and the USA.  They are not being forced to go through all the bureaucratic hurdles associated with visas, passports and adoption papers. I am not qualified to say if this is ethically the right thing […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, political will

My Favourite Pub

6 January, 2010 by James Lawther Leave a Comment

I went to a fascinating talk the other day about social media.  The presenter claimed that you could find a review about pretty much anything on-line. I thought I would give it a go, I Googled the name of my favourite pub and the 3rd item was a review site called beerintheevening.com.  Not only does […]

Filed Under: Blog, Operations Analysis Tagged With: poor service, social media

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