Harvard Business Review Greg Satell provides a classic example of sub-optimisation in his post. Managers strive for efficiency in every part of their businesses. Yet many of those businesses are bloated and ineffective. This is the efficiency paradox; it runs something like this… The more efficient you make the parts of your organisation, the less […]
Archives for June 2020
Virtual Sticky Notes
Tools of the Trade I spend a lot of my time with sticky notes in workshops, helping organisations run better. There are two parts to my job. Working out what needs fixing Persuading people to fix it Part 1: Working out what to fix This bit is straightforward. You work on the gaps. People are […]
Mental Models and the Long Way to Liverpool
Mental Models We all rely on mental models to guide us through life. They are our maps of reality and we use them to get the best outcomes possible. But where do those models come from and who is to say they are right? A family wedding A few years ago I went to a […]