How do you cope? I run (maybe it would be more accurate to say am loosely responsible for) a back office. It provides a service to an organisation. It doesn’t talk to customers It doesn’t make sales It doesn’t drive revenue It is one big cost. A lonely place to sit on any profit and […]
Archives for January 2020
Fixes That Fail
Cost cutting Definition : An effective short term financial fix that has long-term consequences. These ultimately require more of the same short term fix. Examples: Profit numbers were low so managers deferred essential maintenance. They saved money in the short term, but the machines failed. This led to poor customer service, reduced sales and — in […]