Preventing bad behaviour From the start of the industrial revolution to the mid 20th century, we British have used town gas. It lit our streets, fired our boilers and cooked our roast dinners. Town gas was a by-product of the coke manufacturing industry. Heating coal in the absence of oxygen removes the impurities and produces […]
Archives for November 2019
Standards Make Good Servants but Poor Masters
Standard work I found an interesting post about standardisation in public services. The post argues that standardisation doesn’t work in the service industry. Each customer or citizen is different and because each citizen is different they want different things. So if you standardise everything and then force your staff to follow the standard process […]