The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Are You in Control?

23 February, 2014 by James Lawther 4 Comments

Simple Birds

It was half term last week. I took my children to North Norfolk. We explored sandy beaches, rolling countryside and panoramic skies.  It was as beautiful.

The highlight was a walk across the salt marshes and the sight of a flock of startled geese scurrying across the sky.

 

How do the birds — which let’s be honest are non to bright — manage to create such complicated patterns?

Mathematicians have modelled it, it turns out it isn’t too complicated at all. There are only three rules the birds have to obey:

  1. Alignment – fly the same direction as your neighbours
  2. Separation – avoid other birds that get too close
  3. Cohesion – move towards another bird until it gets too close

A beautifully complicated defense mechanism governed by three simple rules.

French drivers are equally simple

In his book the laws of subtraction Matthew E. May describes another complicated system governed by simple rules. He tells the tale of driving around the Arc de Triomphe in Paris, a roundabout with 12 entrances, no traffic lanes and no signals.

Again the rules are simple:

  1. Give way to traffic entering the junction
  2. Look out for traffic coming from the right
  3. Avoid traffic that gets too close

At least some complicated systems can be controlled with very simple rules.

We operate complicated systems every day

We collect taxes, run hospitals, provide telecommunications, direct air-traffic…

But the way we control our systems is far from simple.  We have multiple business rules, targets, audits, incentives, regulations, policies and procedures.

Which begs the question… Do we understand what the really important rules are?  The rules that make the system work?  Or are we simply cluttering the workplace with endless controls that only get in the way?

Are we clever or bird brained?

Maybe we could learn a thing or two about control from a bird with a brain the size of a walnut, or — heaven forbid — a French driver.

If you enjoyed this post click here for updates delivered to your inbox

Bird Brain

Read another opinion

Image by Bertuz

Share
Share on LinkedIn
Share
Share this

Filed Under: Blog, Process Improvement Tagged With: complexity, incentives, process control, service design, tampering, targets

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

www.squawkpoint.com/

Comments

  1. Annette Franz says

    25 February, 2014 at 5:00 am

    James,

    I think if expectations are set accordingly, if we know the vision and the purpose, i.e., if we know what we’re supposed to do and are then set free to do it, I think we can achieve the same results as the birds and the traffic circle.

    Love the analogy.

    Annette :-)

    Reply
    • James Lawther says

      1 March, 2014 at 7:30 am

      I think you are right Annette, just as long as the birds aren’t driving.

      James

      Reply
  2. maz iqbal says

    1 March, 2014 at 10:02 am

    Hello James,

    I say that when one looks underneath all the rules and regulations one finds a desire for control interlocked with a mistrust of people. Put differently, those who make the rules distrust people and see rules and regulations as the answer. What is missed? The interconnectedness of life. And the fact that my behaviour is always in a dance with the way the world shows up for me. If for example, driving without seat belts and talking on the phone show up as safe for me then I will continue to do so. The rules and regulations become a hurdle/barrier to work around.

    Let’s take a look at the flocking behaviour of birds. I have often been struck by the beauty of the movements – the way that the birds appear to act as one. Now ask yourself the following question: if one can simulate the flocking behaviour of bird, on a computer, through simple rules does this necessarily mean that the birds are using these simple rules? Before you answer this question ask yourself this one. If both of us, start from my home and end up at your home, and we do so at the same time does that mean that we both necessarily took the same route? Or followed the same rules? Not necessarily, right? Those into computers and cognition, start from the assumption that thinking-rules-algorithms drive behaviour. Then they look for and construct ‘evidence’ and/or explanations to prove their ground: the computer and cognitions ground. What is not clear, is that all of their science (and proof) is based on a taken for granted metaphysics: individuals, subjects v objects, thinking, rules….

    Now let’s turn to the drivers and driving at the Arc De Triomphe. Have you every driven there? Has Matthew May driven there? I have (both as a passenger and as driver) as I am married to the French. What I can tell you is that no such rule based behaviour occurs in the sense of people sitting in cars thinking of these three rules. I can tell you that the some French drivers have a feel for the situation. And they ‘feel’ their way around the Arc De Triomphe.
    Other French drivers choose to drive as fast and as recklessly as possible, in an inexpensive car, around the Arc De Triomphe counting on other drivers to make the necessary adjustments. If Matthew May’s argument is correct then it should be possible to build a driverless car, program it with the three rules, and the car should consistently make its way around the Arc De Triomphe even on the busiest occasions. I say this is just a ‘computer-cognition’ dream. And I am willing to be proved wrong. When do you think that we will have driverless cars navigating successfully around the Arc De Triomphe? Would you be willing to bet your daughter’s life on it?

    I do find myself in agreement with the question that you ask: “Do we understand what the really important rules are? “. And it occurs to me that the associated question is this one: “How do we generate the understanding of what the really important rules are?” I say that if you stick to the default way of thinking about human beings and human behaviour you will end up with the nonsense we see around flocking birds and the Arc De Triomphe.

    All the best
    maz

    Reply
  3. Adrian Swinscoe says

    1 March, 2014 at 4:11 pm

    James,
    I find that when there are a lot of rules governing a complex systems it, generally, means that we haven’t worked hard enough on the simplicity of the rules.

    Adrian

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Stopping the Suicidal

  • PowerPoint, Smoke and Mirrors

  • How to be More Innovative

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in