The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

How to Be as Good as You Can Be

12 June, 2012 by James Lawther 1 Comment

Here is an analytical question, where can you see variation?  It sounds like a dumb question, you are probably looking at the screen wondering what on earth I am smoking.  Let me ask it another way:

  • When you are shopping and try on two pairs of jeans, identically sized, do they fit exactly the same way?
  • When you travel to work, does it always take the same time?
  • When you phone your dentist, do they always answer the phone in the same number of rings?

The answer to my question, where can you see variation? is everywhere.   The minute you look for it you will find it.  That is an important thing to know

Variation is everywhere

Wherever you have large groups of people all doing the same thing there will be variation in their performance.  Somebody will always be doing the job better than everybody else.  If what they are doing is important to you then understanding that variation and reducing it will be invaluable

And if you can identify that variation then it is easy to improve performance (after all half your team are already better than average):

  • Measure the activity, (targets are generally regarded as a bad thing)
  • Create a benchmark, show people how they are doing
  • Up skill every body, give them the knowledge they need to do the job as well as possible
  • Set up learning teams, so your staff can share best practice
  • Improve your processes, give everybody the best chance of success

Then everybody will be as good as they possibly could be.

But you will only see that variation if you look for it.

Are you looking?

New Jeans

Read another opinion
Image by irina slutsky

Filed Under: Blog, Operations Analysis Tagged With: six sigma, variation

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

www.squawkpoint.com/

Comments

  1. Adrian Swinscoe says

    17 June, 2012 at 2:41 pm

    Hi James,
    In looking for variation, is it better to decide how much ‘tolerance’ (to use an engineering term) you would like to see up front or is it better to look for the variation and then decide what amount of tolerance is acceptable and then work towards that?

    Adrian

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Circles of Influence: Do You Want Your Team Flexing Their’s?

  • Should You Punish Mistakes?

  • Sex and Soap Powder, Trial and Error

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in