The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Fat Fingers and Process Bottlenecks

21 July, 2011 by James Lawther 3 Comments

All processes have a bottleneck, a rate limiting step, something that stops them from going further faster.   It is really important to know what the bottle neck is, because unless you open the bottleneck you will never get any better.

Let’s take the mobile computer as an example.  I am sitting on a train writing this on a net book.  A mini laptop.

Over the past 20 years there has been a revolution in personal computers, they have got smaller and smaller.  This is due to the impact of Moore’s law, which states that the number of transistors that can be placed on a micro chip doubles every 2 years.  The law has held true since it was devised in the 1970’s.

All very interesting, but what has that got to do with bottle necks?

Personal computers won’t continue to get smaller. No matter how long Moore’s law holds true.  They may well become more powerful, but they won’t get smaller.

Why?  Because the number of transistors you can put on a chip is no longer the limiting factor. Technologically I could be writing this on my iphone, it would do the job very easily, but I am typing it on a net book because my fingers are too fat.  Although the phone could do the job, I use my laptop because it is ergonomically easier.

If size is the goal, The only way now that laptops will get smaller is if my fingers get smaller, they are the constraint, the bottleneck.  You can increase battery life, improve computing power, develop light weight materials, do any or all of the above, but computers won’t get any smaller unless you give me daintier fingers.

Which begs the question, are your process improvement efforts opening up your bottleneck?  Because if they aren’t, you really are wasting your time.

 Image by somegeekintin

Read another opinion

Filed Under: Blog, Process Improvement Tagged With: best practice, bottleneck, constraints, continuous improvement, information technology, root cause analysis, tampering

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

www.squawkpoint.com/

Comments

  1. Pat Barr says

    19 August, 2011 at 4:19 pm

    We are so bad at looking for the bottleneck. Well worth reading the Goal if you haven’t already

    Pat

    Reply
    • James Lawther says

      21 August, 2011 at 8:54 pm

      Thanks for the recommendation Pat, I read it about 20 years ago. Will dust it off

      Reply
  2. Phil Khan says

    19 August, 2011 at 5:06 pm

    Love the picture, I think my Dad used to have one of those. Not really a lap top, unless you have a very big lap

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Circles of Influence: Do You Want Your Team Flexing Their’s?

  • Should You Punish Mistakes?

  • Fish Bone Diagrams – Helpful or Not?

  • Does the Janitor Own your Processes?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in