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The Exception

12 May, 2010 by James Lawther Leave a Comment

All databases have exceptions and exception reports that need to be manually fixed.  It is a law of nature.  And exception reports get very messy. What is the priority? How do you know you worked everything? Will the report you didn’t work blow up in your face?

Did you look for all the accounts that didn’t balance?
Did you look for all the transactions from Swaziland?
Did you look for all the customers that were in two places at the same time?

How about turning it on its head and building a “correct” report, stripping out all the items from your database that you know to be categorically correct.  Then everything that is left, by definition, must be an exception.  One nice, easy to see, queue to work first in first out.

And if you can’t afford the staff to work it, then it can’t be an exception worth worrying about.

Can it?

Photo by Jan Genge on Unsplash

Filed Under: Blog, Operations Analysis Tagged With: capacity, clarity, complexity, information technology, process control

About the Author

James Lawther
James Lawther

James Lawther is a middle-aged, middle manager.

To reach this highly elevated position he has worked in numerous industries, from supermarket retailing to tax collecting.  He has had several operational roles, including running the night shift in a frozen pea packing factory and carrying out operational research for a credit card company.

As you can see from his C.V. he has either a wealth of experience or is incapable of holding down a job.  If the latter is true this post isn’t worth a minute of your attention.

Unfortunately, the only way to find out is to read it and decide for yourself.

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