The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Sexier than George Clooney and Barry White

17 April, 2011 by James Lawther Leave a Comment

A new phone I am in the market for a new phone for my home. I found a lovely one.  The Bang and Olufsen Beocom 2 When I use it I will look more sophisticated than George Clooney and sound mellower than Barry White.  Women will fall at my feet.  It is a must have […]

Filed Under: Blog, Process Improvement Tagged With: capability, cost saving, quality control, revenue generation, video, waste

Clutter Confuses

7 April, 2011 by James Lawther 1 Comment

Knives in a knife draw Data on a chart Poorly structured arguments Books on a side board Badly written instructions Clothes on the floor If you need it to work, clean up your act Image by puuikibeach

Filed Under: Blog, Process Improvement Tagged With: bureaucracy, clarity, complexity, waste

The Dongle

15 September, 2010 by James Lawther 1 Comment

I am working away for a couple of days. It is easy to do now that the dongle has been invented, that marvellous piece of equipment that links me to the internet and the world.  I can communicate with anybody. “Dongles” are so good I have four of them, one for my personal lap top, […]

Filed Under: Blog, Operations Analysis Tagged With: complexity, information technology, service design, waste

Is Success a Waste of Time?

7 September, 2010 by James Lawther Leave a Comment

Two quotes and a video to think about: “A failure establishes only this, that our determination to succeed was not strong enough.” Christian Nevell Bovee “Doing a thing well is often a waste of time.” Robert Byrne I suppose the trick is being clear what you regard as success. Photo by Markus Spiske on Unsplash

Filed Under: Blog, Employee Engagement Tagged With: continuous improvement, innovation, motivation, video, waste

Quality Checking

12 April, 2010 by James Lawther Leave a Comment

Happens to late. Is very expensive. And we aren’t good at it. The brain sees what it wants to see, not what is there. If you don’t believe me watch the video. Photo by Randy Jacob on Unsplash

Filed Under: Blog, Process Improvement Tagged With: error proofing, process control, quality control, video, waste

  • « Previous Page
  • 1
  • …
  • 3
  • 4
  • 5
  • 6
  • 7
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

  • Circles of Influence: Do You Want Your Team Flexing Their’s?

  • Do Slogans Work for You?

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in