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Good Service?

9 March, 2010 by James Lawther 1 Comment

My wife has a new car, a BMW; the ultimate driving machine apparently. She took it in for its first service yesterday.  She was met at the door by a smartly dressed gentleman with a “Good morning Mrs Lawther”, presumably he had a list of registration numbers to look out for.  Unfortunately there was a […]

Filed Under: Blog, Operations Analysis Tagged With: customer focus, rework, transportation waste, waiting

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