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Mr Motivator

12 May, 2010 by James Lawther Leave a Comment

We all know about the carrot and stick, but do they work? Embedded below is a fascinating talk by Dan Pink at the the Royal Society for the encouragement of Arts, Manufactures and Commerce (RSA). Apparently the solution is to work on your “transcendent purpose”. Well worth a ten minute ponder.

Filed Under: Blog, Employee Engagement Tagged With: Daniel Pink, learning, motivation, purpose, reinforcing behaviour, video

Best Practice

12 May, 2010 by James Lawther Leave a Comment

As a rule I don’t like the idea of best practice.  It implies that perfection exists, if you are applying best practice then by definition you can’t get better.  I struggle with that idea. I think I have been proven wrong though.  Have a look at the video below.  Maybe best practice really does exist: […]

Filed Under: Blog, Process Improvement Tagged With: assumptions, benchmarking, best practice, capability, clarity, video

Reverend Metal Mickey

12 May, 2010 by James Lawther Leave a Comment

The Next Big Thing

A Japanese couple tied the knot last week.  Unusually though the ceremony was carried out by a robot. Which all goes to show that you can have as much angst as you like about internet self service and interactive telephony, (does it really provide the same level of service as a human?)  But some people […]

Filed Under: Blog, Process Improvement Tagged With: automation, capability, information technology, interactive voice response, video

Bias

12 May, 2010 by James Lawther Leave a Comment

I have just read a blog post about the claimed link between autism and the MMR programme.   It is a fascinating read.  Despite the numerous surveys that have been undertaken to prove that there is no statistical basis for the claims, the writer still persists.  I guess that no amount of facts or data will […]

Filed Under: Blog, Employee Engagement Tagged With: assumptions, constraints, dogmatism, learning, reinforcing behaviour, video

God Save the President

12 May, 2010 by James Lawther Leave a Comment

President Obama launched the SAVE award last year.  The (nothing new) principle is that US government employees suggest ideas to save money.  The first winner of the award was Nancy Fichtner whose idea for reusing medical supplies is expected to save $2 million p.a. So far President Obama has received nearly 40,000 ideas. This is […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, continuous improvement, cost saving, government, reinforcing behaviour, suggestion schemes, video

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