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Keep Your Eye on the Baton

12 July, 2010 by James Lawther Leave a Comment

teamwork

3 world records for you: 1.  400m: Michael Johnson, 1999, 43.18 seconds (10.80 seconds/100m) 2.  100m: Usain Bolt, 2009, 9.58 seconds (9.58 seconds/ 100m) 3.  4 x 100m relay: Jamaica, 2008, 37.10 seconds (9.28 seconds/100m) If you want to be fast, focus on the runner, buy the best shoes; and most of all focus on […]

Filed Under: Blog, Employee Engagement Tagged With: best practice, purpose, teamwork, video

Can I Spit Yet?

12 June, 2010 by James Lawther Leave a Comment

I bought an electric toothbrush. It is great, it brushes your teeth perfectly, but best of all, after 2 minutes it stops, so you know you have done just enough.  When my daughter uses it she doesn’t keep asking me if she can spit yet. This sounds like a small thing, but if everything was […]

Filed Under: Blog, Process Improvement Tagged With: best practice, error proofing, process control, reinforcing behaviour, video

Stop

12 June, 2010 by James Lawther Leave a Comment

Sometimes clear and simple is best. Watch the video, you will see what I mean. Photo by Nadine Shaabana on Unsplash

Filed Under: Blog, Process Improvement Tagged With: best practice, clarity, communication, road sign, video

Do You Tell Your Staff How or Ask Them Why?

12 June, 2010 by James Lawther Leave a Comment

FAVI is a French company that casts components for customers like Fiat and VW, a very successful company. One of the reasons why they are successful is the attitude of their CEO Jean-Francois Zobrist.  He has a simple categorisation of organisations.  They are either “Comment” or “Pourquoi”. Comment (How) organisations tell their employees how to […]

Filed Under: Blog, Employee Engagement Tagged With: compliance, empowerment, innovation, motivation, organisation, video

When Apple Got It Wrong

12 June, 2010 by James Lawther Leave a Comment

Apple are widely regarded as the kings of innovation.  Whatever they touch turns to gold: The iPhone The iPod iTunes The Apple Store The App Exchange The list goes on and on, the iPad may well be next. Which got me wondering, have Apple ever had a failure?  Have you heard of: Apple TV, a […]

Filed Under: Blog, Process Improvement Tagged With: Apple, innovation, test and learn, video

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