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Measure Anything the Sesame Street Way

6 August, 2011 by James Lawther 2 Comments

There are a lot of intangible things in life, things that affect the service that you are delivering and the business that you are running.   Things that you would love to know, but are frankly just impossible to find out.  How about these for a couple of examples: How effective are your managers? How […]

Filed Under: Blog, Operations Analysis, Tools & Techniques Tagged With: assumptions, decisions, key performance indicators, measurement, video

Poo in the Pool

20 July, 2011 by James Lawther 3 Comments

Imagine the scene, you won Euro Millions, you are a multi multi millionaire. To celebrate you bought a house high above Los Angeles in the Hollywood Hills.  It has fabulous views out over the city and a beautiful aqua marine pool.  You have been there a month and are holding a house warming party, all […]

Filed Under: Blog, Employee Engagement Tagged With: communication, motivation, teamwork, video

Constraints and Excuses

30 May, 2011 by James Lawther Leave a Comment

It is really easy to blame other people when you can’t do something, when constraints get in the way.  To rail against the inadequacies in life, to find somebody to blame. It makes us feel vindicated, it isn’t our fault,  and because it isn’t our fault we can’t be held accountable.  Poor performance becomes OK. […]

Filed Under: Blog, Employee Engagement Tagged With: accountability, capability, fessing up, video

Arnie Says “Do It”

18 May, 2011 by James Lawther 1 Comment

I don’t like Arnold Schwarzenegger much, he is at best smug, and at worst, well it’s probably best if I don’t go there.  There is a lot that can be learnt from him though. At the age of 15 he started weight training When he was 23 he won the Mr Olympia body building title […]

Filed Under: Blog, Employee Engagement Tagged With: clarity, continuous improvement, motivation, purpose, video, W. Edwards Deming

Sexier than George Clooney and Barry White

17 April, 2011 by James Lawther Leave a Comment

A new phone I am in the market for a new phone for my home. I found a lovely one.  The Bang and Olufsen Beocom 2 When I use it I will look more sophisticated than George Clooney and sound mellower than Barry White.  Women will fall at my feet.  It is a must have […]

Filed Under: Blog, Process Improvement Tagged With: capability, cost saving, quality control, revenue generation, video, waste

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