The Squawk Point

Organisational Mechanics

  • Home
  • Blog
    • People
    • Data
    • Process
    • Wild Cards
    • Index
  • Podcast
  • Book

Don’t Trust Them

4 February, 2010 by James Lawther Leave a Comment

FBI

I found a fascinating article on Euronews about the state of America’s security agencies.  As well as the FBI and the CIA there are 14 other agencies, all of which report through to the “Director of National Intelligence”. Apparently what these 16 agencies don’t know between them isn’t worth knowing. The failings in US counter […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, government, silo management, trust

Who Can You Trust?

3 February, 2010 by James Lawther Leave a Comment

An Arab diplomat has had his marriage annulled.  The gentleman only met his wife to be a couple of times before the arranged marriage; on each occasion her face was hidden behind a niqab. It is alleged that after the marriage certificate was signed the man tried to give his wife a kiss.  It was […]

Filed Under: Blog, Employee Engagement Tagged With: trust

Are You Worth £150k?

19 January, 2010 by James Lawther Leave a Comment

A very interesting article today about how the government plans to cap the salaries of top earners.  The BBC was called out as a particular problem.  Apparently everybody with a salary of more than £150,000 who works in the Public Sector will have to explain to the government why they are worth so much.  In […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, political intervention, salaries, tampering, trust

Can’t Or Won’t?

12 January, 2010 by James Lawther Leave a Comment

The biggest complaint about administrative processes is the amount of red tape we have to deal with.   So what is red tape? “The mechanical and totally unnecessary adherence to regulations, needless duplication of records and the compilation of excessive amount of extraneous information resulting in prolonged delay or inaction.” I got that from The China […]

Filed Under: Blog, Employee Engagement Tagged With: bureaucracy, trust

Off Target

3 January, 2010 by James Lawther Leave a Comment

If you were given a target and then had your bonus (or job security) tied to it what would you do? Sort out your processes so that it was possible to meet the target? What if it wasn’t within your control to meet the target?  Would you cheat? How much effort would you expend fudging […]

Filed Under: Blog, Employee Engagement Tagged With: cheating, local government, poor service, tampering, targets, trust

  • « Previous Page
  • 1
  • …
  • 6
  • 7
  • 8
  • 9
  • Next Page »

Explore

accountability assumptions beliefs best practice blame bureaucracy capability clarity command and control communication complexity continuous improvement cost saving culture customer focus data is not information decisions employee performance measures empowerment error proofing fessing up gemba human nature incentives information technology innovation key performance indicators learning management style measurement motivation performance management poor service process control purpose reinforcing behaviour service design silo management systems thinking targets teamwork test and learn trust video waste

Receive Posts by e-Mail

Get the next post delivered straight to your inbox

Creative Commons

This information from The Squawk Point is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
Creative Commons Licence
Customer Experience Update

Try This:

  • Fish Bone Diagrams – Helpful or Not?

  • Should You Punish Mistakes?

  • Regression to The Mean

  • Best-of-Breed

Connect

  • E-mail
  • LinkedIn
  • RSS
  • YouTube
  • Cookies
  • Contact Me

Copyright © 2025 · Enterprise Pro on Genesis Framework · WordPress · Log in